terms and conditions

General terms and conditions

General Terms and Conditions of trobo. shop by salessolution. ch GmbH

§ 1 Terms of delivery/shipping

If nothing else has been agreed with the customer, the shipping flat rate of CHF 9.00 stated in the shopping cart applies. From an order value of CHF 300.00 the goods will be delivered free of charge. Delivery is usually made within two working days within Switzerland. It is delivered to the address given by the customer. The articles are shipped by salessolution. ch GmbH or a product partner. If articles are ordered from different product partners, the delivery can consist of several partial deliveries. In this case the shipping costs will be charged only once. If the ordered product or part of an order is not available from stock, the customer will be contacted by salessolution. ch GmbH. The shipping partner is Swiss Post and we ship with PostPac Economy.

2 Price/Invoicing

The prices quoted in the trobo. shop shop are net prices. Vouchers that are valid for certain product categories and/or products will only be charged for the same. Value added tax is included in all prices quoted on the website for end customers. For resellers, the value added tax is shown separately.

After successful ordering you will receive an e-mail with the order confirmation. This order confirmation is also valid as invoice.

3 Conclusion of contract

The purchase contract (declaration of intent) comes into effect as soon as we have received the order and the buyer has received a corresponding confirmation from us. The buyer undertakes to carry out the order in accordance with the conditions stated on the website. The salessolution. ch GmbH must be informed immediately of any error in an order.

4 Payment/transfer of ownership/Terms of payment

The delivery does not change its owner until payment has been made by the customer. If the delivery is not paid for on invoice within the given period of time, the buyer undertakes to return the goods to salessolution. ch GmbH. In this case, the shipping costs will be borne by the customer. In the case of articles ordered on account, the invoicing may also be carried out directly by the product partner.

The customer has the payment options indicated in the order process at his disposal. Items ordered on account must be paid within 14 days after receipt of the goods. The first payment reminder is free of charge. From the 1st reminder onwards, the seller may charge a reminder fee of up to 15.00 CHF for each reminder and, in the case of debt collection, an enforcement and processing fee.

Debt enforcement fees:
Claim up to CHF 100.00: CHF 50.00
Debt up to CHF 500.00: CHF 80.00
Debt up to CHF 1’000.00: CHF 100.00
Claim up to CHF 10’000.00: CHF 150.00

The goods remain the property of the seller until full payment has been received. The seller reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.

5 Right of withdrawal

If the delivered goods are defective, or if the delivery is delayed by more than two weeks without prior notification to the customer, the customer has the right to withdraw from the purchase contract. The goods shall be returned to salessolution. ch GmbH, the customer shall bear the costs for the return shipment.

6 Offer and prices

All offers and prices on the website are non-binding and without guarantee. Errors or changes to the goods and prices are reserved.

7 Return of goods

We do not refund any shipped goods. Original packed articles will only be exchanged after consultation with us (info@trobo.shop or +41 52 511 22 44) and on a goodwill basis. The exchange takes place after the goods have been returned and checked for their condition. Goods that are not in perfect condition will be returned for a fee and will not be exchanged.

8 Exclusion of liability

All products sold by salessolution. ch GmbH are subject to the strictest controls of the respective manufacturer. For this reason, only the respective manufacturer/importer is liable for the quality of his products.
With your order you confirm that salessolution. ch GmbH cannot be prosecuted for any complaints or complications.

9 External links

salessolution. ch GmbH has no influence on the information and design of linked websites. Liability of salessolution. ch GmbH for incorrect information or illegal actions is excluded.

10 Place of jurisdiction

The place of jurisdiction is the registered office of salessolution. ch GmbH in 8400 Winterthur.